Starter
Perfect for small businesses running one store.
$1,500 /month
- Up to 50 hours support
- Direct call with developer
- Monthly platform updates
- Backup monitoring
- Small bug fixes
- Email support
Reliable Support. Stronger Performance. Real Business Impact.
Expert support and proactive care for your eCommerce store. We prevent issues, optimize performance and help you grow your revenue – every single day.
- Fast Response Quick help when you need it most
- Proactive Care Prevent issues & reduce downtime
- Performance Optimization Faster, smoother & better
- Business Growth Solutions that increase revenue
- Acquisition Attract the right customers
- Pipeline Nurture & engage potential buyers
- AI Intelligence Smart insights for better decisions
- Support Resolve issues & delight users
- Revenue Convert more & increase sales
Pricing
Monthly Support Plans
Transparent monthly retainers with real development hours, clear reporting and no long lock-in contracts.
Growth
For scaling stores that ship every month.
$4,000 /month
- Everything in Starter
- Up to 160 hours support
- Performance optimisation
- Security monitoring
- Extension updates
- Priority support queue
- Monthly reporting call
Enterprise
For high-volume and multi-store operations.
Custom
- Dedicated developer
- SLA-backed response times
- ERP & third-party integrations
- Custom development sprints
- Unlimited consultation
- Emergency support line
- Technical architect access
Compare
Compare Plans
A clear side-by-side view of what is covered at every level of partnership.
| Features | Starter | Growth Most Popular | Enterprise |
|---|---|---|---|
| Support hours | Up to 50 hrs | Up to 160 hrs | Unlimited |
| Direct call with developer | |||
| Bug fixes | |||
| Performance optimisation | — | ||
| Security monitoring | — | ||
| Priority support | — | ||
| Emergency support | — | — | |
| Consultation | Monthly call | Unlimited | |
| Dedicated developer | — | — |
Process
How Our Support Works
A simple, repeatable partnership rhythm from first call to continuous improvement.
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Step 1
Choose plan
Pick the retainer that matches your store's size, roadmap and risk profile.
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Step 2
Onboarding
We audit your stack, document access and set SLAs, backups and monitoring.
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Step 3
Monthly development
Prioritised tasks, fixes and improvements delivered in agreed sprints.
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Step 4
Continuous improvement
Monthly reporting, performance reviews and backlog optimisation.
Frequently Asked
Questions, answered
Everything teams usually ask before starting a monthly retainer with us.
Plans Can I change plan later?
Yes. You can upgrade or downgrade at the start of any billing cycle. We’ll prorate unused hours where possible and keep your backlog and access intact.
Hours What happens to unused hours?
Unused hours roll over for one additional month on Growth and Enterprise plans. Starter hours reset each month so we keep delivery focused and predictable.
Platforms Which platforms do you support?
We support Magento, Shopify, WordPress, Laravel, React/Next.js and common ERP or third-party integrations. If your stack is custom, we audit first and confirm fit before onboarding.
Contracts Is there a long lock-in contract?
No long lock-in. Plans run month-to-month after the first 30 days. Cancel anytime with notice at the end of a billing period — no exit fees.
Support How fast do you respond to issues?
Standard queue replies within one business day. Growth gets priority response, and Enterprise includes SLA-backed timelines plus an emergency support line for critical outages.